About
STATUS: In production. Request to join and you will be notified the day it opens. Incident reports routinely end at human error, which is where the analysis should begin. This course teaches five whys, fishbone, and causal chains on real banking incidents, and shows how to stop at a cause you can fix. WHAT YOU WILL BE ABLE TO DO • Apply three root cause techniques to an operational incident • Distinguish symptoms, proximate causes, and root causes • Write findings that lead to a control change WHAT YOU WALK AWAY WITH A root cause analysis template. FORMAT: Micro course, up to two hours, self-paced DISCIPLINE: Risk Management BUILT FROM: Jaffar's First Course in Root Cause Analysis
You can also join this program via the mobile app. Go to the app